UCSA Dental

What is UCSA Dental?

UCSA Dental is a subsidised dental scheme available to UC students. We are able to assist students with accessing quality, affordable, basic dental treatment.

Table of Contents:

  1. Eligibility
  2. 2017 Pricing Structure
  3. Scope of our Basic Dental Care
  4. Hours
  5. UCSA Dental Clinic Location
  6. Find Your NHI Number
  7. How to book with us 
  8. Policies
  9. Staff
  10. Frequently Asked Questions
  11. Post-Operative Instructions
  12. Contact Us

Updates:

UCSA Dental will be open from Monday 13 February 2017 until 1 December 2017. Check-up appointments will not be offered in November 2017. To avoid missing out on this service, please book your check-up appointment as soon as possible. 

What you need to know before you book

 

Check Your Eligibility:

You must be a current, fully enrolled University of Canterbury Student (We check students' enrolment). Your appointment has to be within the semester that you are enrolled in. 

2017 Pricing Structure:

Check-up appointments (includes digital x-rays within a 15 minute consultation): $35.00* NZD

Hygiene Appointments (30 - 40 minutes of teeth cleaning): $60* NZD

Dental treatment pricing ranges from $50 - $75* NZD per individual tooth treatment.

 

*There will be an additional 2.5% credit card fee per appointment. All transactions are billed in New Zealand Dollars. Payment is always required before the appointment.

Treatment plans will be created by the UCSA dentists and based on their clinical evaluation. Treatment plans are created during your check-up appointment. The cost of the treatment will be stated at the time of the check-up appointment and you will be given a copy of your treatment plan with the quoted price. Treatment plans and costs are at the dentists' discretion and are not negotiable.

Students will be allowed one check-up, two hours of treatment, and any required hygiene appointments in an academic year. 

The quoted cost of dental treatment is valid for 3 months. After this time period, the cost of dental treatment is subject to change.

Scope of our Basic Dental Care:

Students who access this service will be allowed one check-up, two hours of treatment, and any required hygiene appointments in an academic year

We provide:

  • Check-ups (including digital x-rays)
  • Hygiene Services
  • Basic Fillings (materials used in fillings will be Fuji 9, Fuji 2 or Composite, which are all white filling materials)
  • Simple Extractions (with no sedation)
  • Simple Wisdom Teeth Extractions (where possible)

The clinic is not equipped with a recovery room or the necessary equipment to provide sedation, therefore surgical wisdom teeth removal can only be performed when local anaesthetic is appropriate.

If you have any questions about the materials used in the provision of our service, please discuss this with our dentist during your appointment.

Hours: 

Check-up Appointments: Tuesdays, Wednesdays and Thursdays from 4:30pm - 8:00pm

Treatment Appointments: Mondays and Fridays from 8:30am - 5:00pm

Hygiene Appointments: Tuesdays, Wednesdays and Thursdays from 5:20pm - 8:00pm

UCSA Dental Clinic Location: 

Burnside Community Dental Centre
96A Memorial Ave
Burnside, Christchurch
New Zealand 

Check out the map.

 For any questions regarding the clinic, please see contact details at the end of this page.

* PLEASE DO NOT ARRIVE AT THE BURNSIDE CLINIC WITHOUT AN APPOINTMENT

Find Your NHI Number:

You must enter your NHI number before your online booking can be completed. This is your National Health Index Number. Please attempt to locate your NHI number from your baby book, prescriptions, or family doctor before calling the UC Health Centre.

NHI numbers are required for international students. If you have not been allocated with an NHI number, please visit the UC Health Centre in person with your passport to apply for an NHI.

How to book with us

UCSA Dental Process:

1. UC Students can book a 15-minute check-up using the online booking system powered by Timely: BOOK HERE

If you cannot make online payments, please contact the Dental & Welfare Coordinator.

This check-up appointment covers a consultation and x-ray. Students cannot receive treatment or hygiene services without first attending a check-up. Please be aware that you will not be refunded for any missed appointments or cancellations of your appointment without two working days' notice. 

2. Once seen by the UCSA dentist, students who require treatment or hygiene services will be given a later appointment date to have the required services. The clinic provides basic dental treatment such as fillings, extractions, and when possible, wisdom teeth removal.

To Book Your Check-up:

Please head to Timely: BOOK HERE

1. Pick a suitable date and time for your check-up appointment. Keep in mind check-ups are available Tuesday-Thursday 4:30pm - 8:00pm. Please book carefully! The UCSA cannot refund you for any missed appointments.

2. You MUST enter your NHI number and student ID number when booking your appointment. Please see the ‘Frequently Asked Questions’ section for more information on NHI numbers.

Please arrive 5-10 minutes early for appointments as lateness may not be accommodated.

Policies

Below is a summary of the key policies. For the full UCSA Dental Policy, please see here

Payment Policy:

For all appointments, we require payment before the appointment. Payment is requested at the time of booking for check-ups appointments. For treatment and hygiene appointments, you will be emailed the payment instructions one week before your appointment. If you do not pay by the specified payment date, we will cancel your appointment. If you are not able to pay online, please contact the Dental & Welfare Coordinator for alternative options. 

Cancellation Policy:

If you are unable to attend your appointment or no longer require your appointment, please contact the Dental & Welfare Coordinator at your earliest convenience. If you have paid for the appointment and need to cancel, you must cancel your appointment two working days prior to the appointment in order to be refunded. Please be aware, you will be charged for the total amount of the appointment if you cancel late. 

Missed Appointment Policy:

If you missed an appointment and did not contact us two working days prior, you will not be refunded for the appointment. 

Exceptions:

If the reason for the late cancellation or missed appointment was beyond the student’s control, and they can provide proof, a refund may be available. For example, having a medical emergency and providing a medical certificate would qualify; booking activities too close together and running late does not qualify. 

Limitations to UCSA Dental:

We are not able to provide root canals, difficult surgical extractions, sedation, orthodontic work, teeth whitening, crowns, or bridges. 

Privacy Policy:

When you book an appointment with UCSA Dental, as part of the booking process, we will ask for your name, email, cell phone, NHI Number and Student ID Number. This is so we can update your dental record with the correct information, be able to contact you about your appointment, and also check your enrolment with UC.

By providing the personal details in the booking process, you are giving us consent to collect it and use it for the reasons stated above only.

All personal information will be kept confidential and used for UCSA Dental services only.  The personal information provided to UCSA Dental is protected by the Privacy Act 1993.

Online Payment Security:

Our online payment system enables us to take online payments from you for UCSA Dental services. This is through a payment gateway. By making the online purchase and entering your credit card details, you are giving us consent to charge your account. Your credit card information will be used to charge your account for the dental appointments you have agreed to.

Once you make an online payment, your data is stored in a secure server by the payment gateway.  The UCSA will not make extra charges to the credit card outside of the quoted price for the dental appointments.

After charges have been made to your credit card, the information will be available to the UCSA and used to reconcile the payments received. When the information is transmitted between the payment gateway and the UCSA, the details will be encrypted.

All credit card information will be protected, following the Payment Card Industry Data Security Standard. The information will be kept in an encryption code format and stored in limited access computer servers, which are kept in secured facilities. 

For the full payment security policy, please see the payment gateway website: 

https://eway.io/nz/legal#privacy 

 

More Information

The purpose of UCSA Dental is to ensure students have access to preventative dental treatment, reducing the risk of dental pain that can distract from study. Click here to read about how the UCSA Dental Scheme came about.

Staff:

We have two dentists:

Dr Sam Brady (over 10 years experience in public and private dentistry)

Dr Helen Campbell (dentist and dental hygienist)

Frequently Asked Questions:

Read all about general questions here

Post Operative Instructions:

Fillings
It is quite normal to have minor pain for 2-3 weeks after deep fillings. Sometimes using a Sensodyne style toothpaste will help in this period. If your pain continues, contact UCSA to arrange follow-up and review.
If your initial pain level requires some management, please talk to the Uni Pharmacy in the Undercroft.

Extractions
Post extraction you will be uncomfortable. This discomfort can vary a lot from person to person and operation to operation.
‘Nurofen Plus’ and ‘Panadeine’ are two good pain relief tablets available at pharmacies for moderate pain. If these do not control the pain to a manageable level then you may need to contact us for follow-up.
Starting the day after extraction and continuing for 5 days after extraction; rinse salt water around extraction site three times daily. (1 teaspoon of salt in one small glass of warm water)


Administration Contacts:

Dental & Welfare Coordinator
Jessica Andronico
03 364 3913
jessica.andronico@ucsa.org.nz

Office Hours: Monday - Friday 8:30am - 5:00pm

University of Canterbury Students' Association Office
Room 123 Puaka-James Hight Building
PO Box 31311
Ilam, Christchurch
8444

* PLEASE DO NOT ARRIVE AT THE BURNSIDE CLINIC WITHOUT AN APPOINTMENT