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2022 Terms and Conditions

These terms and conditions may be subject to change at any time, without notification by the UCSA

Terms and conditions for the purchase of tickets will be available at the time of purchase through the designated sale agent. If in the event of their terms and conditions being in conflict with these terms and conditions or making no specification on a matter, these terms and conditions will be considered superior and will apply.

  1. General Conditions of Entry
    1. By purchasing tickets to UCSA RE:ORI ’22 you are agreeing to abide by their respective terms and conditions, including conditions of entry. Violating these conditions of entry may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate.
    2. All UCSA RE:ORI ’22 events are strictly R18 events and consequently in accordance with New Zealand liquor licensing laws we will only permit entry with these three valid forms of identification:
      • HANZ 18+ ID card
      • New Zealand drivers licence
      • Passport (must be current)
    3. There will be no exceptions made to this policy in accordance with New Zealand law, with the name on the id needing to exactly match the name on the e-ticket at time of purchase. Attendees who do not present the valid form of identification will be asked to leave and escorted off-site if required, with no refunds provided.
      If the name on, or registered to, your Event Ticket does not match the name on your Photo ID, your Event Ticket will be invalid and you will be refused entry to the Event.
      The name on your Event Ticket, or the name to which your Event Ticket is registered, may be changed by contacting the Promoter only.
    4. If changes are made to New Zealand liquor licensing requirements, these conditions of entry will subsequently be amended.
    5. All attendees on-site must comply with all official directives in the event of emergency evacuations or situations.
    6. Those believed to be attempting to contravene these regulations, or assist others in breaking these conditions of entry (including admittance of those without valid tickets or wristbands) will be denied access to the site, and referred to the New Zealand Police if required.
    7. All attendees on-site must have a valid form of admittance, which must constitute one of the following forms (but not limited to):
      • Valid and non-redeemed ticket prior to admittance
      • Valid attendee wristband accreditation once on-site
      • Valid media/other authorised person accreditation
    8. Wristbands and other forms of accreditation on-site are designed to be secure and non-removable (without destroying the wristband). Any attempts by attendees to manipulate or interfere with their wristbands will be construed as an attempt to contravene these conditions of entry, and may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate.
    9. In cases where there is a valid reason (at the discretion of UCSA staff) why the wristband has been damaged or removed, the right is reserved to charge for a replacement wristband.
    10. All attendees must comply with the directives of UCSA staff. Failure to do so may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate.
    11. Attempts to damage property of other attendees, or the UCSA may result in denial of entry, immediate ejection, or referral to New Zealand Police if deemed appropriate. Additionally, attempts will be made to recover costs if appropriate.
    12. By attending these events you are providing perpetual permission to be filmed, photographed or used in any promotional material by the UCSA.
    13. If at any point you feel that you or others’ health or safety is threatened, you should contact the nearest security guard. In addition, first aid staff will be positioned onsite who can be contacted by security.
    14. Any attempts to misrepresent oneself as a member of security, staff, or other personnel through the use of high-visibility clothing or making statements as such will be considered a serious offence and the party will be immediately ejected from the event.

  2. UCSA Conditions of Entry
    1. UCSA will not permit the entry of attendees who break the following conditions of entry and will eject those who break these rules, at their discretion without warning with no refunds provided. Items deemed to be in violation of these conditions of entry will be confiscated and not returned. Conditions of entry:
      • No Alcohol or Illegal Substances
      • No Smoking or Vaping inside the venue
      • No Bottles or Drink Containers of any size
      • No Bags larger than 30cm x 30cm
      • No Animals (except guide or hearing dogs)
      • No Chairs/Stools/Furniture
      • No Offensive Signs or Banners
      • No Dangerous Goods / Weapons / Anything that appears to look like a weapon
      • No Gang patches
      • No Commercial/professional grade recording devices
      • No anti-social or threatening behaviour to other attendees or staff, or behaviour deemed to be in violation of the intent of these terms and conditions.
    2. It is a condition of entry to the Event that a search of you and/or your possessions be conducted at the time of entry to the Venue and at other times if requested by the Promoter or Event Staff. If you do not consent to such searches, you may be denied entry to the Venue, or evicted from the Event.
    3. Participating in dangerous activities such as aggressive dancing, stage diving, crowd surfing or climbing may result in denial of entry, immediate ejection, or referral to the police if deemed appropriate.

  3. Special Entry Condition: COVID-19
    1. You acknowledge that there is currently a respiratory illness outbreak caused by a novel coronavirus (“COVID-19”) that is impacting various regions globally. By entering the Event, you warrant that:
      • You do not have COVID-19, and are not awaiting test results for COVID-19 or otherwise have reason to suspect that you have contracted COVID-19;
      • You are not a household contact of a person who has tested positive for COVID-19 in the last ten (10) days or has reason to believe they have contracted COVID-19;
      • If you have travelled from a location which, pursuant to border entry requirements by the New Zealand government, you are required to undertake a mandatory quarantine or other isolation programme upon entry to New Zealand, then you warrant that you have successfully completed such mandatory quarantine or isolation programme;
      • You are not experiencing cold or flu-like symptoms, including:
        • a cough
        • fever
        • shortness of breath
        • sore throat
        • sneezing and runny nose
        • temporary loss of smell.
      • If you cannot make the warranties above, you must not attend the Event.
    2. You acknowledge that as a condition of your entry, the Promoter, Ticket Merchant, Venue, government authority, and other third parties may collect your personal information for the purposes of contact tracing and complying with COVID-19 related legislation, regulations and health orders (as amended from time to time). You warrant that any personal information provided by you to any thirdparty or the Promoter for the purpose of contact tracing is correct, accurate and complete. You also acknowledge that you may be required to submit contact tracing information to the Promoter or other third party through an authorised mobile application or web check-in service (“Check-In Tool”). If you use a Check-In Tool, your disclosure of personal information will be governed by the terms of the operator responsible for the Check-In Tool. The Promoter disclaims all liability in connection with your use of a Check-In Tool.
    3. Further, the New Zealand government or other public authority may introduce laws, regulations, orders and/or mandates relating to COVID-19 which may impose additional conditions of entry to the Event. These may include, without limitation, requirements to wear a mask, or to present proof of vaccination upon entry to the Event (e.g. by presenting a digital COVID-19 vaccine certificate). You acknowledge that you may be refused entry to the Event if you cannot meet the requirements of any laws, regulations, orders, or mandates relating to COVID-19 which are in force at the time of the Event.

  4. Photographing and/or recording of the Event
    1. Personal digital cameras (including smartphones) are permitted at the Event, but professional photography equipment (including, but not limited to telephoto lenses, any lens over 20cm or any detachable lens) is not permitted at the Event without media accreditation issued by the Promoter. The Promoter shall determine in its absolute discretion, whether photography equipment is considered to be professional photography equipment. Photos of artists, musicians and/or the Event are permitted only on the basis that images are only used for private and personal use; and are not made available for sale and/or public display.
    2. Recording or filming the Event is strictly prohibited. The Promoter reserves the right to confiscate and/or delete any footage, recordings and/or photographs created by unauthorised or prohibited recording, filming or photography, and to evict any person from the Event found to be recording or filming in contravention of this clause.

  5. Movement around the Venue
    1. The Promoter will endeavour to make the Venue accessible for those using wheelchairs, mobility scooters or with a disability; however you acknowledge that the Venue has pre-existing natural terrain and pre-existing structures and facilities, and in some cases it may be impossible, impractical, unsafe or contrary to building laws or regulations to make all areas of the Venue accessible for all patrons. By purchasing an Event Ticket, you acknowledge and understand that some public areas of the Venue may not be accessible by all patrons. If you have any concerns about the accessibility of the Venue, please contact the Promoter prior to the Event for more information.

  6. Weather conditions
    1. The Event is an all-weather event and will take place rain, hail or shine (unless the Promoter determines otherwise in its absolute discretion). You should be prepared for all weather conditions.

  7. Voluntary Assumption of Risk
    1. Entry to the Venue is at your own risk. You understand that your attendance at the Event may carry with it certain dangers, including the risk of injury and damage to you and your property. By attending the Event and entering the Venue, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) howsoever arising (including by negligence) at the Event.
    2. You shall be responsible for the safety and security of all your belongings brought into the Venue. The Promoter accepts no responsibility for any loss, damage or theft of or to your possessions or property at the Event.

  8. Ticket Refunds, Sales and Exchanges
    1. The UCSA has a strict no refunds policy, if you deem that you have a legitimate reason to ask for a refund, this will be reviewed. It is however unlikely that this will result in any kind of funds being transferred back to the ticket purchaser.
    2. All attendees acknowledge that, as at the time of ticket purchase, there is a respiratory illness outbreak caused by a novel coronavirus (COVID-19) that is impacting various regions globally. The attendees agree that where it is impossible or unreasonably impractical for the event to take place due to any cause or event in connection with the COVID-19 pandemic that is not reasonably within the control of the event then the Performance will be cancelled and the event and attendee shall have no further liability to each other, and the event will refund any monies paid to the attendees less any reasonable administration and cancellation costs up to and not exceeding 50% of the gross ticket price.
    3. Tickets purchased for UCSA RE:ORI ‘22 are for the events, not for specific artists or acts. The UCSA reserves the right to withdraw, replace or substitute acts, and make changes to the program and / or timetabling where required. No refunds will be provided if an act is changed, cancelled or length or content of the performance changed or truncated.
    4. Tickets may not be used as part of promotional giveaways, or contests, sweepstakes or in exchange for service unless with the express written consent of the UCSA.
    5. Tickets will only be permitted to be sold and transferred through authorized vendors at a time to be decided by the UCSA. As all tickets will be personalized e-tickets. Tickets that have not been transferred correctly to the paying party will not be able to be redeemed by the purchaser without the name transfer of the ticket, with no refund provided.
    6. In the event that liquor licensing laws are changed, the changes relevant will be notified to festival attendees. However, refunds will not be provided in this instance.
    7. If you do not receive a confirmation email after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. The UCSA will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.