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FAQ'S

GENERAL FAQ’s

When is UCSA ORI ‘24

UCSA ORI ’24 will be held between Monday 12th February, and Saturday the 24th February 2024, featuring a huge calendar of events and activities

When will the UCSA ORI ‘24 line-up be announced?

The UCSA ORI ’24 line up will be announced on Monday 8th January 2024

When are combo tickets going on sale?

Combo tickets go on sale on the Wednesday 10th January 2024

When are individual tickets going on sale?

Individual tickets will go on sale towards the end of January.

I’m not interested in music festivals or parties. What other events can I go to?

Check out our events calendar here for a full list of UCSA ORI ‘24 events – there’s plenty for everyone!

I’m not a UC Student, can I go to UCSA ORI ‘24?

The initial release of Combo tickets is for UC Student’s only. UC Students must present a current Student ID, that matches the name on the ticket to be allowed entry to the venue on event day.


A limited number of individual public tickets will be available to Summer Stein and Mardi Gras.


There are no public tickets available to FIRST BASE or TOGA. However, you can attend with a friend who goes to UC as a UC Student’s “Plus One” by purchasing a “Mates Rates” ticket.

Does the name on my ticket need to match my I.D.?

All ticket holders must carry valid Student ID (or Age ID for non student ticket holders) that matches the name printed on/registered to your ticket. Any person who presents at UCSA ORI ’24 with a ticket which does not match their ID will be refused entry, and the ticket will be cancelled, without refund.

R17 STUDENT FAQ’s

I am only 17. What events CAN I go to?

Alongside our daytime events calendar, the following events are R17:

  • UCSA ORI ’24 | First Base (R17)
  • UCSA ORI ’24 | TOGA (R17)
  • Crusaders season pass

Please note that some areas of the venue at the above events will be restricted to R18.

I've checked again and am still only 17. What events am I NOT allowed to go to?

The only two events that you CANNOT attend during ORI ’24 are:

  • UCSA ORI ’24 | Summer Stein (R18)
  • UCSA ORI ’24 | Mardi Gras (R18)

Why can’t I go to these events?

TUCSA ORI ’24 | Summer Stein, and UCSA ORI ’24 Mardi Gras are held in licenced premises. Therefore, we are withholden to Sale of Alcohol Regulations 2013. Meaning the events must be R18.

Is Age ID required for UCSA ORI ’24 events if I am 17?

A current and valid age ID is required at all UCSA ORI ’24 music events – regardless of whether the event is classified as an R17 event, or an R18 event.

My 18th birthday is soon after ORI’24. Can I attend the R18 event?

No, you cannot attend. If you are wanting to attend an R18 event, you must be 18 years of age on the day of that event.

Can I attend an R18 Event as a Minor if I bring my Parent or guardian, or if they write a letter to say I’m allowed?

No, all attendees to our R18 Events must be 18 years of age. Minors cannot attend, even if they are supervised.

AGE RESTRICTIONS & ID

Is Age ID required for UCSA ORI ’24 events?

A current and valid age ID is required at all UCSA ORI ’24 events – regardless of whether the event is classified as an R17 event, or an R18 event.

Which UCSA ORI ’24 events are R17?

The following UCSA ORI ’24 events are strictly R17.

  • UCSA ORI ’24 | First Base (R17)
  • UCSA ORI ’24 | TOGA (R17)
  • Crusaders season pass

Please note that some areas of the venue at the above events will be restricted to R18.

Which UCSA ORI ’24 events are R18?

The following UCSA ORI ’24 events are strictly R18.

  • UCSA ORI ’24 | Summer Stein
  • UCSA ORI ’24 | Mardi Gras

My 18th birthday is soon after ORI’24. Can I attend the R18 event?

No, you cannot attend. If you are wanting to attend an R18 event, you must be 18 years of age on the day of that event.

Can I attend an R18 Event as a Minor if I bring my Parent or guardian, or if they write a letter to say I’m allowed?

No, all attendees to our R18 Events must be 18 years of age. Minors cannot attend, even if they are supervised.

What forms of I.D. are able to be accepted at ORI ‘24?

In accordance with New Zealand liquor licensing laws we will only permit entry to these events with forms of ID approved under the Sale of Alcohol Regulations 2013:

  • Any current passport
  • A current New Zealand drivers licence
  • A current Kiwi Access Card - This new Hospitality NZ card replaces the 18+ Card and is available for both NZ nationals and foreign visitors.
  • A current Hospitality NZ 18+ Card - New 18+ Cards are no longer available but existing 18+ Cards continue to be valid ID for 10 years from the date of issue.

Physical copies only, photographs will not be accepted.

How can I get a Kiwi Access Card?

The Kiwi Access Card (formerly known as the 18+Card) can be used as evidence of age and/or photographic identification in New Zealand. It costs approximately $55 incl. GST and NZ Post estimate it will take approximately 2 weeks from the application date to receive your Kiwi Access Card.


You can download an application from their website or pick up in-store from participating AA and NZ Post locations.

Can I use my birth certificate, firearms license or any other unapproved I.D.?

No. We can only accept the approved forms of ID as listed above. It’s a law thing, not our choice!

I have lost my approved I.D. what can I do?

You must have one of the three forms of approved ID to enter our ORI’24 music events. We cannot accept any other forms of ID whatsoever, so if there’s still time, apply for a new ID. You could;

  • Apply for an emergency passport (est. 3 Days for NZ Citizens)
  • Apply for a Kiwi Access Card (est. 2 Weeks)

Otherwise, sorry – better luck next time!

Do I also need to bring my UC Student ID alongside an Age ID?

All UC Student ticket holders must also present their current UC Student ID alongside their Age ID on arrival in order to prove that they are a current UC Student.

I managed to lose my UC Student ID. Can I still attend?

Head to UC Security and get another UC Student ID / Canterbury Card. (It will cost you $35, but you’re going to have to do it anyway!) UC Security are open 24/7, so no excuses for not getting a new one! If you turn up to the gate without one, we'll just send you over there anyway.

Does the name on my ticket need to match my I.D.?

All ticket holders must carry valid Student ID (or Age ID for non-student ticket holders) that matches the name printed on/registered to your ticket. Any person who presents at an ORI ’24 event with a ticket which does not match their ID will be refused entry, and the ticket will be cancelled, without refund.

TICKETING

How do I buy tickets to First Base and TOGA if I am not a UC Student, but I have been invited to attend as a “Plus One” by my friend?

So you don’t go to UC, but your best mate does – and they’ve invited you to an event as their “Plus One”? What can you do?

  1. Your UC friend buys a “UC Student GA Ticket”.
  2. You buy a “Mate Rates” ticket.
  3. You must arrive at the venue together on the night, and your UC friend needs to vouch that you are a “GC”.
  4. You get in (so long as the other Conditions of Entry are met).

Each UC Student can bring 1 x “Mate” to the venue... not 6! - The name on your ticket must match the name on your valid photo ID.

Can I purchase tickets from the gate?

Gate Sales will be made available ONLY if the specific event does not sell out in advance. We recommend purchasing tickets at your earliest opportunity.

Why is my ticket not appearing in my inbox?

You will receive a ticket confirmation shortly after the successful processing of your transaction. In some cases, it may take a few minutes to appear.


To prevent unauthorised resale and scams, we do not send your actual ticket with the barcode displayed until closer to the event. You will receive notification that your event ticket is available at that time.


Please note that combo ticket holders will receive an individual ticket for EACH event.


If your payment was successfully completed and the confirmation still hasn’t appeared in your Inbox, Junk or Spam folders, please email the ticketing agent directly at support@flicket.co.nz

I've purchased a ticket on VIAGOGO, TIXEL, or another unauthorised platform. Can I verify if they are legitimate?

The only tickets we can guarantee are legitimate are those purchased directly from Flicket.


We can never guarantee the validity of a ticket that was purchased through a third-party platform, such as Tixel, Viagogo, Facebook or other marketplaces. Festival Tickets are non-transferable and any person carrying a ticket which is not in their name will be denied entry.


In some cases, the event may utilise an official resale service for the purpose of reselling tickets. Where this is used, the original tickets are cancelled and a new ticket will be issued in the name of the buyer. Any re-sale platform will only be activated once the Event is sold out and communicated to existing ticketholders at that time, though the Organiser makes no guarantee resales will be permitted now or in the future.


If you did not purchase your ticket using the Flicket platform, it is likely your ticket will not be honoured. The Organiser accepts no liability for any losses incurred as a result of the purchase of tickets from any unauthorised third-party, whether deliberate or unintentional.

I can no longer attend. Can I resell my ticket?

Can’t attend one of our ORI ’24 events, or you want to buy a ticket off a mate?


You MUST transfer your ticket via FLICKET, because the name on the ticket must match the name on the attendees R18 ID. That means no gifting it to a mate, or dodgy Facebook trades.


Transferring a ticket is essentially reselling your ticket. How it works:

  1. You email someone a link to repurchase your ticket.
  2. They repurchase it through our system and once they do this you will receive a refund for your ticket (minus fees).

If you do not wish to resell your ticket and just want to rename it, most of the time you will be able to do this. Please see our naming FAQs for more info.


Use this link for more info: https://flicketfaqs.groovehq.com/help/transferring-tickets

Does the name on my Ticket need to match the name on my ID and Student ID?

All ticket holders must carry valid Student ID (or Age ID for non student ticket holders) that matches the name printed on/registered to your ticket. Any person who presents at UCSA ORI ’24 with a ticket which does not match their ID will be refused entry, and the ticket will be cancelled, without refund.


If they don’t currently match – follow the instructions here to transfer / sell / swap your ticket. This is the only way to change the name on a ticket.


Please make sure that you have entered the correct email address when completing your order or you will not receive your tickets.

What if I don’t have someone to sell my ticket to?


If the event has sold out, we will turn on the ability to sell your ticket to other people. To do this, login to your account on Flicket, click your initials, select “My Tickets”, click “View Tickets” on the ticket you want to sell, and select “Sell My Ticket”.


Please note, you can only sell your ticket for the amount you paid for it using this method. If you want to sell for less than you paid, you’ll need to find someone to sell to directly.


SAFETY

What is the UCSA’s policy towards harassment at events?

The UCSA holds a zero tolerance towards any forms of harassment at our events. We are committed to placing the safety of our employees, contractors, attendees and public above all else to ensure that UCSA ORI’24 delivers the best possible experience to start the year at UC!

Who should I talk to if I feel unsafe?

Our friendly event staff and security are always around to help! At any point if you feel unsafe, intimidated, or harassed, please make sure you let us know, by reaching out to any staff on site or if you’re after something more discreet use our number below or ask for an angel shot.


During the event you can call or text 027 UCSA 111 (027 8272 111) with a description of what’s happening. This will go directly to a Senior member of the UCSA Events Team who will be able to help, whatever your situation may be.

What is the “Angel Shot”?

Asking for an Angel Shot is another way of telling us staff that you’re feeling harassed whilst at UCSA ORI’24, and at other events throughout the year. Our event, bar and security staff know that if you ask for an Angel Shot, this means you’re distressed and need assistance. We ‘ll discreetly take you to a safe space and support you in choosing how you’d like to proceed.

Will there be a drug checking service prior to ORI’24 events?

As part of wider alcohol and drug harm minimisation strategies, anonymous and free drug testing will be carried out by 'Know Your Stuff', a community organisation committed to reducing drug related harm at festivals and events.


The UCSA does not condone drug use of any kind, but we are aware of the realities that exist. Because of this, we feel harm prevention methods are necessary. Although we have little control over the intent for use, Know Your Stuff and the NZ Drug Foundation provide a service which helps to provide education and information to reach the same objective.


The date and time for this service will be announced on socials soon.

ACCESSIBILITY

Do the UCSA ORI’24 festivals cater for persons with access needs?

UCSA ORI ‘24 is your time to shine! Our team are passionate about making your day as enjoyable as possible.


Haere-roa Lawn is reasonably flat venue. There may be some uneven surfaces and moderate terrain (tree roots, pathways, buried sprinkler heads and pot holes in the grass fields) to navigate while within the venue.


If there’s anything we can do to assist you in your access needs, please let us know - we shall make every effort to make a reasonable adjustment and meet your needs where possible.

Are there any accessible parking options?

There are reserved mobility car parks located close to Haere-roa’s main entrance and the route to the festival main entrance is step free.

Where is the accessible entry to the venue?

The entry to the venue may pose extra challenges to patrons in wheelchairs or with other access needs due to limited entry width. If you are concerned about access via the principal entrance, please contact our team, or talk to a member of our team on the day who will be able to assist you in entering smoothly.

What accessible toilet facilities are available?

There is an accessible portaloo clearly marked and located close to the stage, and inside Haere-roa. If you require assistance accessing or finding these toilet facilities, please speak to our team.


All portaloos on the festival site, and inside Haere-roa are gender neutral.

Where can I find information about other access considerations?

We appreciate you may have specific needs that we have not addressed above. If there’s anything we can do to assist you in your access needs, please let us know - we shall make every effort to make a reasonable adjustment and meet your needs where possible.


You can either email events@ucsa.org.nz or call our team between 8.30am-5pm, Monday – Friday on 03 369 0555. You can also message us on Facebook and Instagram.

CONCERTS | FAQ

What time do gates open and close?

Entry times differ for each of the major UCSA events held between ORI ’24. Gates open at the following time for each event:

  • First Base (8pm)
  • Toga (6pm)
  • Summer Stein (6pm)
  • Mardi Gras (6pm)

Gates close two hours after the stated times above.


Please arrive early to avoid any potential queues and check out the support acts. We’ll have plenty of entry lines so you can enter relatively quickly.


When you are in line, please be patient – As long as you have a ticket, meet the conditions of entry*, and are in line before the closure time you will get in. (your entry will still be dependent on you passing the ID, ticket, intox checks etc.).

Am I able to leave each ORI ’24 music event and then return later?

We appreciate you may have specific needs that we have not addressed above. If there’s anything we can do to assist you in your access needs, please let us know - we shall make every effort to make a reasonable adjustment and meet your needs where possible.


You can either email events@ucsa.org.nz or call our team between 8.30am-5pm, Monday – Friday on 03 369 0555. You can also message us on Facebook and InstagramNo, once you leave the festival that’s it. You won’t be allowed to re-enter the festival. There are strictly no ‘pass outs’.

What is the Dress Code?

Each of our ORI24 events has a different theme! Be sure to check the event pages for a guide on what to wear. We can't wait to see everyone during ORI’24!


The UCSA does reserve the right to ask anyone to remove (or alter) offensive costumes before they enter the venue. Having to do this is annoying for everyone involved. Do you really want to get all the way to front of the line only to be told you can't get in until you go home and change?


For example: no weapons, or anything that resembles a weapon. Nothing that includes extreme nudity and/or costumes that have 'fake nudity' inferred. Absolutely no black face, or culturally offensive costumes.


Feel free to message us to check... but if you're not sure whether you costume is offensive... yeah, it probably is.

What’s the deal with shoes?

Our major UCSA ORI ’24 events are 4hr + plus music festival style events, and you are going to spend a lot of time on your feet. Break out your best doof kicks and be sensible!


Bare feet, jandals, Birkenstock's, and shoes without a backstrap are NOT ACCEPTABLE.

The forecast predicts rain or poor weather - what should I do?

Our ORI ’24 festivals on Haere-roa Lawn are all-weather events, and sheltered cover is limited within this venue.


Make sure you check the forecast in advance, prepare with warm clothing and rain protection (Coats or Ponchos).


Plan ahead to ensure you can enjoy the festival safely – preparedness is your friend.

What are the other conditions of Entry?

Check out the full list of conditions of entry here.

What items are prohibited to be brought in to UCSA ORI ’24 events?

Check out the full list of prohibited items here

Can I bring my own drinks with me to events?

All UCSA ORI’24 music events take place in fully licenced venues, with bars operated by The Foundry. A wide selection of alcoholic and non-alcoholic drinks are available.


You cannot bring your own drinks into the venue. Anyone caught attempting to bring external drinks into the venue will have them confiscated. Anyone found with contraband inside the venue will be removed from the event.

Is there a Liquor ban?

Remember there’s a Liquor Ban in effect in the Riccarton and Ilam area at all times, so don’t be wandering the streets with any beverage or you’ll have a $250 fine to deal with.

Where can I find Lost Property?

Lost property can be found at the ‘Info marquee’ during the events, and from UC Security post event.

ELECTRIC AVENUE

How do I access my Electric Avenue ticket?

Your ticket will be sent do you directly from Electric Avenue once combo tickets go off sale.

I can no longer attend. Can I resell my ticket?

Electric Avenue is not a UCSA Event – it is run by Team Event, and so their terms and conditions apply which state tickets are non-transferable.


For more information, see the Electric Avenue FAQs: https://electricavenuefestival.co.nz/info/

I heard we must come to Haere-roa first and take a bus, is that true?

In 2024 that is no longer the case. Electric Avenue and UCSA have worked with the City Council, and it is no longer a requirement that UCSA combo ticket holders must come to Haere-roa first. You will now be issued a ticket directly from Electric Avenue that you can use at the gate of the event.

What if I still want to take a bus?

We will be offering a bus to the event at a cost of $5 per person. You will need to purchase a bus ticket separately that will be made available in early February.

Where do I go to if I have other questions about Electric Avenue?

Head to the Electric Avenue FAQs page here: https://electricavenuefestival.co.nz/info/

CRUSADERS

What is included with the Crusaders ticket in the ORI combos?

You get a full season pass that includes tickets to all Crusaders home games!

How do I access my Crusaders tickets?

Your tickets will be sent to you directly from the Crusaders once combo tickets go off sale.

Which game is the UC Student Experience Game this year?

April 26 - Crusaders vs Rebels - is the UC Student Experience Game this year!


Grab your mates and join us for some fun before and after the game, score yourselves some co-branded Crusaders/UC merchandise, and participate in exciting onsite student activations. Transport to and from the match is also sorted for you (leaving from and returning to the Foundry).

Missed out on Crusaders tickets as part of our combos?

You can still get tickets from the Crusaders website: https://crusaders.co.nz/